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Rise of the AND-I’s – How to make it work in fintech?

Make way for the And-I’s. And-I’s are my name for a new phenomenon I’ve noticed in financial services job titles. “And-I” stands for the words “and innovation” tacked on to the end of existing job...

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Banks are from Mars…

It is not news here, or anywhere else, but bankers and fintech entrepreneurs are from different planets. They are just wired differently. Just a few years ago, all of the fintech companies wanted to...

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Designing a better banking experience

Last week at Money20/20 in Las Vegas I spent some time behind the scenes at Capital One to see how they are using technology, innovation, and design to create a better banking experience. I sat down...

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Building better Bank-Fintech partnerships

Talk of banks and fintech companies partnering together has increased dramatically in the past year.  There have definitely been some interesting partnerships announced, particularly with some of the...

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Banking on blockchain: The future is already here?

On the first week of November, I attended an IBM blockchain discussion at Rise New York, featuring Jalak Jobanputra, Founder and Managing Partner of Future\Perfect Ventures and Brigid McDermott, Vice...

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Integrated loyalty: How Uber and Capital One embedded loyalty into the...

This is the last of my special Invested in Tech series with Capital One, where I have been taking a look behind the scenes at how they are using technology, innovation, and design to create a better...

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Fintech – Beyond innovation theatre

Beyond Innovation Theatre Innovation is all about value creation. Or at least it should be. It’s easy to get caught up in the front end of the process. Brainstorming new ideas, drawing on whiteboards,...

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The power of one sigma

Six Sigma is a quality improvement program that gets its name from the concept of 99.9997% quality. In statistics, each sigma represents the statistical measure of 1 standard deviation from the mean in...

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No silver bullet in innovation

Managers have this bad habit of looking for a silver bullet. That magical holy grail that will make all of their problems go away quickly, and preferably painlessly. Those expensive consultants. That...

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Using real time marketing & machine learning based Analytics to drive CVM

The value of data-driven Customer Value Management or CVM cannot be underrated. Data and other algorithms/analytics that shape data are an imperative part of customer value management in a telecom...

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